Our interpreters

Our interpreters deal in subject matter where lives can be at stake. Our Screening, Credentialing, and on-going review process reflect that responsibility.

OPI’s testing, training and credentialing of interpreters is greatly weighted toward the industries in which we specialize: Medical, Court, 911 calls, and Government Operations. Optimal goes well beyond the industry standard of relying on resume histories and a written test to evaluate the qualifications of a prospective interpreter. At OPI, we test and scrutinize our interpreters strictly based on their ability to orally interpret in the language pair they specialize in. Although we utilize an ongoing training program and Quality Plan for existing interpreters, we normally do not accept applicants that do not already have a verifiable work history of language interpretation.

OPI interpreters are submitted to a rigorous credentialing process to ensure that they fully understand the concepts most vital to successful interpretation. Before an interpreter is placed on the line with their first client, they are fully cognizant of how to maintain Accuracy, Completeness, and Confidentiality. They also have a keen understanding of the requirements for Impartiality, Professionalism, Scope of Practice, and Integrity.

An interpreter’s ongoing relationship with Optimal is based upon their performance, and their commitment to professional development.
Although our Operational infrastructure is based in Lake Mary, Florida we utilize over 1000 interpreters spread across the United States, and we are currently serving clients with multiple locations in four time zones. With OPI, you can rest assured that your call will not be passed to some offshore call center using interpreters located in a foreign country. All of your calls will be handled immediately by qualified interpreters residing in the US. Our interpreters live and work here, and speak the language of your specific industry.